比较眼科患者窗口咨询和电话咨询两种咨询方式的服务质量，提高眼科药物治疗效果。 方法：随机抽取2010-07/2011-06门诊药房窗口咨询和电话咨询记录数据各500份，按照咨询内容和人群进行统计分析。 结果：窗口咨询与电话咨询均以用药内容为主，分别占61.4%和89.8%；窗口咨询与电话咨询在解答用药疑问人群方面分别占58.2%和80.4%。 结论：眼科患者电话咨询比窗口咨询服务质量更好，值得医院药学部门推广

To compare the pharmaceutical care quality of on-site consultation and hotline consultation in ophthalmology. METHODS:Totally 500 records of both on-site consultation and hotline consultation form July 2010 to June 2011 were randomly and separately selected to make a statistical analysis by content type and object group. RESULTS:How to use drug becomed the main content in both two consultation ways, took 61.4% in on-site consultation, while 89.8% in hotline consultation; for the object group, the community with drug-using issues took 58.2% in on-site consultation and 80.4% in hotline consultation. CONCLUSION:The service quality of hotline consultation is better than on-site consultation, and is more worthwhile for the pharmacy department in hospitals to promote.